Returns and Refunds Policy

Thank you for shopping with Adrian Stitch. We aim to provide quality supplies for Jewelry Making, Knitting & Sewing, Painting & Drawing, and Woodworking. Please read our Return and Refund Policy carefully before making a purchase.

Returns

We accept returns only if the item you received is damaged, defective, or incorrect. To be eligible for a return, the item must be unused, in its original packaging, and reported within 7 days of delivery.

To initiate a return, please contact us at [email protected] with your order details and photos showing the issue. Our team will review your request and provide return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed through the original payment method (cash-on-delivery refund via replacement or agreed method).
• Refunds may take a few business days to process, depending on your location.

If your return is rejected, we will notify you with a reason, and the item will be shipped back to you.

Non-Returnable Items

Certain products cannot be returned, including:

• Used or partially consumed materials (e.g., opened paints, cut fabric, used yarns)
• Customized or handmade items
• Clearance or sale items

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] within 7 days of delivery.

Contact Us

For return or refund inquiries, please reach us at [email protected].